| 1.How
do I solve a Bluetooth connection problem with my iGrill and Apple device? |
A: When
troubleshooting a potential Bluetooth issue with the iGrill, it
is imperative to delete any memorized connections stored in the
iGrill. To do so, follow these steps precisely:
1. Make sure iGrill unit is powered OFF.
2. Remove all four batteries for 10 seconds.
3. Reinstall all four batteries. iGrill
should remain powered OFF.
4. On the Apple device (iPhone®/iPad®/iPod
Touch®), make sure Bluetooth is set to ON.
5.“Forget this Device” for
any previously established or failed iGrill Bluetooth connections.
6. With the iGrill turned OFF, perform
the “3-Button Reset” on the iGrill to enter Bluetooth
pairing mode:
- Press and hold the plus (+) and minus
(–) buttons.
- Then press and hold the power button.
All three buttons are now being pressed.
- Continue holding all three buttons
down until you hear a long steady beep.
- Release the buttons.
- The 2-3 second beep will indicate
the iGrill has been cleared of any previous Bluetooth pairings.
7. After a few seconds, “iGrill2-####” will
appear as “Not Paired” in the Bluetooth Device list
on the Apple device.
8. Tap the “iGrill2-####” to
change the status from “Not Paired” to “Connected”.
If these steps fail to establish a Bluetooth connection between
the iGrill and the iOS device, try all steps again with a BRAND
NEW set of batteries after discarding the factory supplied
batteries.
These steps are only necessary the first time pairing an Apple
device with an iGrill, when you change batteries, or when connecting
to a different Apple device.
[back to top] |
| 2.
How do I solve a problem with my iGrill Pro App for iOS? |
A: To
resolve an issue with the iOS iGrill Pro App showing a “Not
Connected” screen, even after a successful Bluetooth connection
has been established, please follow these steps precisely:
1. Make sure the iGrill is connected to
the Apple device via Bluetooth, and a temperature probe is plugged
into the unit.
2. Tap the Home button on the Apple device
(iPhone®/iPad®/iPod Touch®).
3. From the Home screen, double tap the
Home button again. This will bring up a gray Multitasking Bar, which
will feature any/all previously running apps on the Apple device.
4. Locate the app icon in the Multitasking
Bar named “iGrill”. It will appear as a black icon with
a gray flame.
5. Press and hold the iGrill app icon for
a few seconds, until a red circle with a minus sign appears in the
upper left corner of the icon.
6. Delete the iGrill app from the Multitasking
Bar by tapping the red circle. The iGrill app should no longer appear
in the bar.
7. Tap the Home button on the Apple device
to close the Multitasking Bar.
8 Re-open the iGrill Pro App by tapping the app icon on the Home
screen, and observe the opening flame sequence.
Everything should now work properly, and the temperature
will display on the Cooking screen. |
| 3. Is there
a way to connect with multiple Apple devices? |
A: The
iGrill is will only pair with one Bluetooth-enabled mobile device at
a time. For example, if you have already connected the iGrill once
to an iPhone®, you will need to completely disconnect the connection
between the iGrill and iPhone® before pairing with another mobile
device, such as an iPad®.
To do this, simply "Forget this Device" under the Bluetooth
menu for the Apple device with which you no longer wish to connect. You
will then be ready to pair with the Apple device by performing a
factory reset on the iGrill itself by following the standard reset process. |
| 4.
Will the iGrill Classic App be discontinued? |
A: With the release of the new iGrill
Pro App, iGrill has announced that they will not be updating the iGrill
Classic App going forward and will be discontinuing the Classic App
some time in the near future. [back
to top] |
| 5.
How do I measure the effectiveness of my iGrill Bluetooth range? |
A: In order
to test the effective range of the Bluetooth connection for your device,
connect your Apple device to the iGrill and walk in a straight line away
from the iGrill, making sure there is nothing physical separating the
connection between you and the iGrill, such as walls or the floors of
your home. The physical structures will often interfere with the strength
of the Bluetooth connection for any device. If you are still unsatisfied
with the range you're experiencing with your iGrill, you can also try
inserting a fresh set of batteries and testing again. If your problem
has still not been resolved, please contact our Customer Support team
for a prompt response. [back to
top] |
| 6.
How do I manage my iGrill cooking alarm and notification settings? |
A: To
disable an alarm on the iGrill unit, press and hold the (+) for
the first alarm, and when prompted by the blinking numbers to set a temperature,
simply press the power button once, quickly, to set the alarm to "Off".
The same process can be repeated with the (-) for the second alarm.
To reset the alarm on the iGrill unit, press and hold the + and – buttons,
and then press the power button, and hold all three buttons down until
you hear a loud beep. This indicates the settings within the device,
including the alarms, have been reset
To set a temperature alarm for a peak temperature, select the type of
alarm setting in the iGrill app. To do this: Open your iGrill Pro app
-> Click "iGrill Device Alarm Setting" - > and then select "Peak" at
the bottom of the screen. Setting a peak alarm allows you to set the
maximum temperature at which your food will be fully cooked. (be sure
to name the alarm).
To set a temperature alarm for a “high” and “low” range
of temperature, select the type of alarm setting in the iGrill app. To
do this: Open your iGrill Pro app -> Click "iGrill Device Alarm
Setting" - > and then select "Range" at the bottom
of the screen. Setting a range alarm allows you to set the high and low
temperature range (be sure to name the alarm). [back
to top] |
| 7.
Why does my iGrill screen appear dim in bright sunlight? |
A: A common
issue for many LED lights used in consumer electronics may cause screen
dimness. There are many practical applications for the use of LED lights
in electronics because they are energy efficient and require very limited
power to function. However, direct sunlight or high levels of ambient
light may adversely affect the appearance of the LED because of the way
the light emitting diodes disperse the light. Unfortunately, this is
a limitation of the LED technology that our engineering staff cannot
adjust, but it should not limit the functionality of your iGrill device. [back
to top] |
| 8.
What is the max temperature the iGrill can read? |
A: The
iGrill can read a temperature up to 400° Fahrenheit. [back
to top] |
| 9.
Where can I purchase the iGrill locally? |
A: The iGrill
can be purchased in Apple Stores in the US, as well as select Best Buy,
Radio Shack, and Wal-Mart locations. [back
to top] |
| 10.
What probes come with the iGrill? |
A: The iGrill
is sold with 2 meat/fish probes. Ambient probes can be purchased in our
iGrill store at www.igrillinc.com. [back
to top] |
| 11.
Is there a way to calibrate my probe? |
A: The
temperature probes are electronically calibrated to work with the iGrill
unit. Unusually high or sporadic temperature readings can be an
indication of damage to the probe. [back
to top] |
| 12.
What is the availability of customer support? |
A: The
iDevices customer support team is available between 9am and 5:30pm, Monday
through Friday. For assistance with Bluetooth issues, temperature probes
or warranty claims, please call or email support@igrillinc.com during
business hours. Outside of business hours, a member of our support team
will respond to all support questions as soon as possible the next business
day. [back to
top] |
| 13.
How do I change my iGrill device display from Celsius to Fahrenheit? |
A. There
is a small black switch on the rear side of the iGrill unit that allows
you to toggle between temperature readings in Celsius and Fahrenheit.
Additionally, the setting can be changed inside the iGrill Pro App. [back
to top] |
| 14.
How can I safely and effectively use my temperature probes? |
A. To
prevent damage to your temperature probes, adhere to the
following guidelines:
- Do not expose to contact with flame.
- Do not expose to temperatures exceeding 500 degrees Fahrenheit.
- Do not expose to direct contact with the metal grill grates
(especially the probe wire).
- Do not immerse the probes in water (the probes are NOT dishwasher
safe).
- Do not use the temperature probes for monitoring hot fry oil
or any other liquids.
The iGrill temperature probe can measure temperature with a range
of 40 to 400 degrees Fahrenheit. Outside that range, a temperature
will not display. |
| Android App |
|
| 1.
How do I solve a Bluetooth connection problem with my iGrill and Android
device? |
A. When
troubleshooting a potential Bluetooth issue with the iGrill, it
is imperative to delete any memorized connections stored in the
iGrill. To do so, follow these steps precisely:
1. Make sure iGrill unit is powered OFF.
2. Remove all four batteries for 10 seconds.
3. Reinstall all four batteries. iGrill
should remain powered OFF.
4. On the Android device, make sure Bluetooth
is set to ON.
5. Activate the setting or option on your
Android device to "Search/Scan for Devices".
6. With the iGrill turned OFF, perform the “3-Button
Reset” on the iGrill to enter Bluetooth pairing mode:
- Press and hold the plus (+) and minus
(–) buttons.
- Then press and hold the power button.
All three buttons are now being pressed.
- Continue holding all three buttons
down until you hear a long steady beep.
- Release the buttons.
- The 2-3 second beep will indicate
the iGrill has been cleared of any previous Bluetooth pairings.
7. After a few seconds, “iGrill2-####” will
appear as “Not Paired” in the Bluetooth Device list
on the Android device.
8. Tap the “iGrill2-####” to
change the status from “Not Paired” to “Paired”
If these steps fail to establish a Bluetooth connection between
the iGrill and the Android device, try all steps again with a BRAND
NEW set of batteries after discarding the factory supplied
batteries.
These steps are only necessary the first time pairing an Android
device with an iGrill, when you change batteries, or when connecting
to a different Android device. [back
to top] |
| 2.
How do I solve a problem with my iGrill Pro App for Android? |
A. Please note:
this is a non-standard process, because of the wide range of Android devices
currently available in the marketplace.
The iGrill Pro App for Android is designed to work with Android
2.2+
To resolve an issue with the Android iGrill Pro App showing a “Not
Connected” screen, even after a successful Bluetooth connection
has been established, please follow these steps precisely:
1. Make sure the iGrill is connected to
the Android device via Bluetooth, and a temperature probe is plugged
into the unit.
2. Go to the Settings menu on the Android
device. Find the setting for “Apps”.
3. On the Apps menu, find the iGrill app.
Tap the app name, and attempt a force quit.
4. Return to the Home screen or whichever
screen on the specific Android device features all of the applications.
5. Re-open the iGrill Pro App by tapping
the app icon on the screen, and observe the opening flame sequence.
Everything should now work properly, and the temperature will display
on the Cooking screen. [back
to top] |
| 3.
Is my Android device compatible with the iGrill Pro App? |
A. Most
Android devices are compatible with the iGrill Pro App. To test for compatibility
with your specific device, download the free App from the Google Play
Store. If the App downloads and installs correctly, and you can view
the App's features, then it's fully compatible. Here is a recently updated
list of Android devices tested for compatibility: http://www.igrillinc.com/android.
If you’ve experienced problems installing or running iGrill
Pro for Android on your device from the Google Play Store, there may
be a compatibility issue. We’re actively working to test as many
Android devices as possible, and your feedback helps us to continuously
improve the App. Please use the Customer Support page to contact us
with a description of the specific problem, your mobile device, and
your Android OS version.
[back to top] |
| 4.
Does the iGrill Pro App for Android include all features of the
iOS version? |
A. No.
We made sure to deliver the core iGrill Pro App experience used to monitor
cooking temperatures and set timers. We’re currently
in the process of adding additional features to the iGrill Pro App for
Android. The Android market has many phones and tablets using different
Bluetooth connections, and this can make it difficult to engineer compatibility
with all of them. We’ve planned future updates for additional
features, and will make the updated App available for free through the
Google Play Store.[back
to top] |
