Our Policy

It is the responsibility of the customer to read and understand all policies before purchasing.
 
For questions related to any of our policies, please do not hesitate to contact us directly at 888-934-4745 between 9am and 5:30pm EST, Monday through Friday. Additionally, please feel free to email us at support@igrillinc.com. We make it our goal to reply to all emails within 24 business hours of receipt and in many cases, much faster.
 
Shipping and Delivery
 
All orders are shipped within 48-72 hours of purchase, providing product is in stock.  If we do not have your item in stock, you will not be charged until the unit has been processed into our inventory and is ready to ship. Orders placed on weekends are received and processed the next business day.
 
All orders are shipped via UPS. We cannot ship to P.O. Box addresses.
 
Shipping charges are determined based on the weight of each order, and all charges are calculated before your order is placed. You will have the opportunity to review delivery charges and any handling fees in your cart prior to checkout.
 
If you are using a free shipping promo code, this code will be valid on domestic shipping up to $12. International orders with a free shipping promo code will receive $12 off their shipping costs.
 
International Shipping
 
We are not responsible for Duty, VAT or additional taxes that may be charged after the sale of a product from our online store. It is the sole responsibility of the international purchaser to check local regulations when buying exported goods.
 
Products Purchased from Other Sellers
 
We are unable to issue refunds or accept returns for products purchased from a retail store. Our customer support team can only assist with purchases made through our online store. For any questions or possible returns you have, please contact or return to the store where you originally made your purchase.

For additional information regarding retail store purchases, please call 888-934-4745.

Product Warranty
 
We offer a 90-day limited warranty for iGrill manufacturing defects. The limited 90-day warranty period for the iGrill is a definite, fixed period commencing on the exact purchase-date and specified on the product description page as well as the policy page. The date on your sales receipt is the date of purchase unless otherwise informed. This warranty policy does not apply to products that may have been electronically compromised or operationally or physically damaged, and does not provide any guarantee for product operation outside of the written specifications. We are only able to assist with warranty claims related to manufacturing defects for products within the limited warranty period.

We offer a 30-day limited warranty for temperature probe manufacturing defects. The limited 30-day period for the temperature probes is a definite, fixed period commencing on the exact purchase-date and specified on the product description page as well as the policy page. The date on your sales receipt is the date of purchase unless otherwise informed. Unless the temperature probe has been damaged during use from exposure to flame, contact with metal, or immersion in water (the probe is not dishwasher safe), it is covered for replacement within 30 days of purchase for a manufacturing defect. This warranty policy does not apply to temperature probes that may have been electronically compromised or operationally or physically damaged, and does not provide any guarantee for temperature probe operation outside of the written specifications. We are only able to assist with warranty claims related to manufacturing defects for products within the limited warranty period.

Through your purchase, you agree to the terms and conditions set forth in the limited warranty policy. We reserve the right to revise product warranty policies at any time, with or without notice.
 
Australia Warranty
 
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For all products purchased through our online store: you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
 
Return Policy
 
If a product purchased through our online store does not meet your expectations, you may contact us to facilitate a return for refund within 30 days of purchase. The date on your sales receipt is the date of purchase unless otherwise informed. You will be refunded by the same method in which you paid. After 30 days, please refer to our warranty policy for product and service issues.

Returned products must be new, unused, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions). Any product that has been misused or that shows any signs of extensive use will not be returned or exchanged. Original shipping and handling charges will not be refunded. You are responsible for all shipping charges except in the case that the return is the result of our error.

If you would like to return your purchase, please contact our Customer Support Team. We will work with you through all of the necessary steps in returning your product, and issue you a Return Merchandise Authorization (RMA). Unauthorized returns or returning a product to us that is not in resalable condition risks forfeiture of product or a 15% restocking fee.

We are unable to issue refunds or accept returns for products purchased from a retail store. Our customer support team can only assist with purchases made through our online store. For any questions or possible returns you have, please contact or return to the store where you originally made your purchase.

 
Exchanges
 
We support the reliability and integrity of our products 100%.  Within 90 Days of purchase, your iGrill unit is covered by warranty against manufacturing defects. If you received a defective item and need to exchange it for the same item, please contact our Customer Support Team using the web form on our Customer Support Page.
 
Our Customer Support Team will work with you through all of the necessary steps in exchanging your defective product and receiving a new product. The item must meet all acceptable returns and exchanges criteria.
 
After 90 days, we are unable to provide exchanges for any products purchased through our online store. Additionally, we are unable to provide exchanges for products purchased at retail stores for any reason except for warranty service.
 
No exchanges or replacements for iGrill units or temperature probes purchased as "New" “Like New” or “Used” from unauthorized third-party resellers on eBay or Amazon will be honored under any circumstance. It is the responsibility of the customer to understand the terms, conditions and policies of the specific retail store or online reseller where the original purchase was made.
 
Privacy Policy
 
Your privacy is of the utmost importance to us. Occasionally, we will email our customers with special offers or promotions, recipes and important information. If you prefer not to receive these offers, please email unsubscribe@igrillinc.com.
 
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.
 
All policies are subject to change at any time, with or without notice.